Shipping Policy

Shipping Policy — Paws Truly Yours

Effective Date: September 10, 2026

Order Processing

Most orders are processed within 1–2 business days of purchase. Processing time refers to the time it takes us to prepare and hand off your order for shipment — it does not include transit time.

Shipping Times

Because our products are sourced from a variety of trusted suppliers, delivery timelines can vary by item. Estimated delivery windows are shown on each product page and again at checkout before you place your order. In general, most orders arrive within 5–15 business days, though some items may take longer depending on supplier location and carrier.

Shipping Destinations

We currently ship within the United States. If international shipping becomes available in the future, applicable shipping fees, duties, or taxes will be shown at checkout.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery address. Any current shipping promotions (such as free shipping thresholds) will be clearly noted at checkout or on the relevant product/collection page.

Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. If you don't receive tracking within the expected processing window, contact us and we'll look into it for you.

Multiple Items, Multiple Shipments

If your order includes items from different suppliers, they may arrive in separate packages, at different times. This is normal and does not indicate a problem with your order — you'll receive tracking information for each shipment separately.

Delays

Delivery estimates are provided for convenience and are not guaranteed. Delays caused by carriers, weather, customs, high order volume, or other events outside our control may occasionally affect delivery times. We appreciate your patience and will do our best to keep you informed if we're aware of a significant delay.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders delayed or misdelivered due to incorrect or incomplete address information provided by the customer. If you notice an error shortly after placing your order, contact us right away and we'll do our best to help before it ships.

Lost or Missing Packages

If tracking shows your order as delivered but you haven't received it, please check with neighbors and your local carrier first, as this can sometimes resolve the issue. If you still can't locate your package, contact us within a reasonable time and we'll help investigate.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos. See our Refund Policy for full details on how we resolve these situations.

Questions

If you have questions about this page, contact us at service@pawstrulyyours.com or use our Contact page.