Frequently asked questions

Frequently Asked Questions — Paws Truly Yours

What products do you offer?
We focus on pet essentials for dogs and cats — beds, grooming tools, feeders, toys, and more. Product details, materials, sizes, and what's included are listed on each product page so you can make an informed decision before purchase.

How long does shipping take?
Most orders are processed within 1–2 business days. Delivery timelines vary by item and are shown at checkout before you place your order.

How can I track my order?
Once your order ships, we send a confirmation email with tracking details. If you can't find it, contact us and we'll share the latest status.

What is your return policy?
If you're not satisfied, you can request a return within 14 days of delivery, as long as the item is unused, in original condition, and not marked final sale. See our full Refund Policy for details.

What if my item is damaged or incorrect?
Please contact us within 48 hours of delivery with your order number and photos. We'll review and provide a replacement, exchange, or refund as applicable.

What payment methods do you accept?
We accept major payment methods supported at checkout. Available options may vary depending on your region and device.

Can I change or cancel my order?
If your order hasn't shipped yet, contact us as soon as possible. We do our best to support updates or cancellations, but once fulfillment starts, we may not be able to modify the order.

Do you ship internationally?
Currently, we primarily ship within the United States. If international shipping becomes available for your location, any applicable fees, duties, or taxes will be shown during checkout.

Are discounts and coupons stackable?
Unless explicitly stated, only one promotional code can be used per order. Some collections, bundles, or sale items may be excluded from additional discounts.

How can I contact support?
For any question about products, orders, exchanges, or returns, email us at service@pawstrulyyours.com with your order number and we'll respond as quickly as possible during business hours.

Still need help?
If your question isn't covered here, email us at service@pawstrulyyours.com or use our Contact page. Our support team will guide you with the next best step.

If you have questions about this page, contact us at service@pawstrulyyours.com or use our Contact page.