Refund Policy

Updated — here's the refund policy with the new name:

Refund and Return Policy — Paws Truly Yours

Effective Date: September 10, 2026

Policy Scope

This policy applies to eligible purchases made directly through Paws Truly Yours. Because our products are fulfilled through multiple supplier partners, specific return conditions may vary by item — any exceptions will be noted on the individual product page.

Return Window

Items can be returned within 14 days of delivery, unless marked as final sale. Returned products must be unused, in original condition, and include original packaging where applicable.

Non-Returnable Items

For hygiene, safety, or customization reasons, the following items are generally non-returnable:

• Items marked "Final Sale" on the product page
• Personalized or custom-configured products
• Opened consumables, grooming tools, or items that have had direct contact with a pet, where health/safety standards prevent resale

If you're unsure whether your item qualifies, contact us before returning it.

How to Start a Return

To request a return, email us at returns@pawstrulyyours.com with:

• Your order number
• The item(s) you'd like to return
• The reason for the return

We'll confirm approval status and provide return instructions, including the correct return address (which may vary depending on which supplier fulfilled your order).

Refund Eligibility

Once your return is received and inspected, approved refunds are issued to your original payment method. Original shipping fees are non-refundable unless the item arrived damaged, defective, or incorrect.

Return Shipping Cost

Unless the return is due to damage, defect, or a fulfillment error on our part, return shipping costs are the customer's responsibility. We'll confirm applicable costs when your return is approved.

Exchanges and Damaged Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at returns@pawstrulyyours.com with your order number and photos of the item/packaging. We'll work quickly to send a replacement or issue a refund — your choice.

Late or Missing Refunds

If you haven't received your refund within the expected timeline, please first check with your bank or payment provider, as processing times can vary. If the issue isn't resolved, contact us and we'll help trace the transaction.

Processing Timeline

Once approved, refunds are typically processed within 5–10 business days, though exact timing depends on your payment provider and bank.

Policy Changes

We may update this Refund Policy to reflect operational or legal changes. The most current version is always published on this page and takes effect as of the stated effective date.